Our Store Policies
Because We Care
At Crave Couture, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
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Online Order Return Policy
Online orders will have 14 days from the day the order is delivered at the shipping address to initiate a return or exchange for either a refund or store credit (your choice). To initiate a return or exchange for an online order, please initiate the return through your registered account. If you do not have a registered account, please email us at cravecouturebiz@yahoo.com prior to mailing your item(s) back to us. We will reply to your email letting you know we are ready to receive it. This is to ensure we are aware of the return/exchange and can be on the lookout for it coming back to us. Failure to email us prior to mailing the returned item(s) back to the boutique may result in a refund or store credit not being issued properly or at all. Customers are responsible for covering the shipping cost of the item(s) back to us. Refund or store credit will be issued after the item(s) has been inspected and approved by our boutique team and will be issued to your original form of payment or registered account. Shipping costs will be neither refunded nor included in the store credit.
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Return/Exchange Policy
Returns/exchanges are valid within 14 days of purchase or within 14 days of the order being delivered with receipt and the item(s) in its (their) original, unworn, unused, unwashed, and undamaged, with tags still attached. Valid returns can either be issued as a refund in to the original form of payment or as store credit if so chosen. Returns without a receipt will be reviewed on a case by case basis, but are generally refused. If a return without a receipt is accepted, the return will be issued in the form of store credit only and the item’s value will be equal to the lowest retail price that it was available for within the most recent 30 days regardless of the tagged price due to in store sales and promotions that may have been going on during that time frame. Personal care items, such as lotions, creams, bath products, etc, are returnable/exchangeable if unopened and unused only.
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Shipping Policy
Online orders will be processed and shipped within 1-3 business days from date of purchase. Shipped orders will be sent via USPS with a tracking number (US only). International orders will be sent via USPS with a document location number for customs but not a tracking number. We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable, even if orders are returned.
